Human or Expert: which is more important?

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It’s one of the biggest ironies of our time:

Artificial intelligence was created to be an expert in everything. But now, the AI world is racing to make it sound more human—more empathetic, more emotionally intelligent, more natural in its rhythm and tone. It’s not enough for AI to simply be correct. We want it to feel relatable. Friendly. Even… likable.

You can ask it questions and choose the tone you want the answer delivered in: Confident? Enthusiastic? Warm and witty? The AI will “speak” with perfect vocal variety, thoughtful pacing, and that soothing NPR-host-meets-TED-Talk energy that makes you feel like it gets you.

And here’s the kicker:

Meanwhile, many actual humans—especially in high-stakes moments like job interviews, boardroom updates, or keynote presentations—turn into robots.

I can’t tell you how often this comes up in coaching. Whether we’re working on public speaking skills, executive presence, or prepping for a pivotal career move in our Quantum Leap program, one of the most common pain points clients bring to the table is this:

“I know my stuff, but when the pressure’s on, I freeze up and sound totally robotic.”

That’s the paradox.
In trying to prove how expert we are, we often forget to be human.

We default to data-dumping, over-rehearsed scripts, or corporate buzzwords we think sound “smart,” but only end up making us sound stiff, disconnected, and ironically… artificial.

Worse still? That robotic delivery doesn’t just make the audience tune out. It quietly raises a red flag.

Because here’s the uncomfortable truth:
If you come across as robotic—especially in an interview or a leadership presentation—you’re demonstrating that you can be replaced by AI.

Think about it:

  • You’re not just being evaluated on your knowledge.
  • You’re being evaluated on your presence.
  • On how you make people feel.
  • On whether others would trust you to lead, inspire, and communicate under pressure.

And AI, for all its limitations, doesn’t get nervous. It doesn’t stammer. It doesn’t read off slides word-for-word or speak in monotone. And now—with natural language models and custom vocal outputs—it can sound more human than many of us do when we’re trying our hardest to impress.

Let that sink in:
AI is being trained to “pass” for human…
While real humans are coming across like machines.

If your leadership trajectory includes being considered for promotion, stepping into greater visibility, or influencing others in complex stakeholder settings, this matters more than ever. Because people don’t just follow the smartest voice in the room. They follow the one that feels the most human.

 

So, why does this matter?

 

  • Authentic communication builds trust with teams, clients, and decision-makers.
  • Robotic delivery loses engagement, credibility, and opportunities to lead.
  • Relatability is influence. People follow leaders who make them feel seen, heard, and understood—not just those who “know the most.”

Common “Robot” Speaking Habits to Watch For:

 

  • Hiding behind jargon or buzzwords like “synergistic alignment” or “operationalize the cadence”
  • Reading slides or notes verbatim with no eye contact
  • Speaking in a flat, unmodulated tone
  • Filler phrases like “as per my last email” or “moving forward,” used as verbal wallpaper
  • Physically freezing up—minimal gestures, rigid posture, avoiding personal connection

These patterns don’t happen because people lack passion or knowledge. They happen because of nerves—the fear of getting it wrong, of looking unprepared, of being judged.

Ironically, the effort to “prove ourselves” often has the opposite effect.

 

So what does “speaking like a boss” actually look and sound like?

 

  • Clear, confident delivery with natural rhythm
  • Storytelling that makes strategy and data relatable
  • Vocal variety—changing pitch, pace, and emphasis to hold attention
  • Direct, human language (think “Let me show you how this impacts our team” vs. “Let’s walk through the strategic implications”)
  • Presence in the moment—actually listening and responding, not just reciting

Practical Ways to Sound More Human (and Less Replaceable)

 

  1. Pause on purpose. Silence is your friend. It creates space for reflection—and signals confidence.
  2. Trade jargon for analogies. Explain complex ideas like you would to a smart friend over coffee.
  3. Warm up—literally. Get your voice and mindset in gear before important conversations.
  4. Connect personally. Use names. Smile. Reference shared experiences. Be conversational.
  5. Record yourself. Watch for habits that feel stiff or overly polished. Then adjust.

These aren’t tricks. They’re human behaviors that foster connection—and connection builds trust.

 

The Takeaway:

 

You can’t out-AI AI. And you don’t need to.

What AI can’t do—at least not authentically—is connect. Inspire. Build trust through real-time presence and emotional intelligence.

If you want to win in interviews, inspire in the boardroom, and be considered for that next leadership opportunity, you have to let people see and hear you.

Not a résumé in human form.
Not a talking PowerPoint.
You.

And if that feels challenging, you’re not alone. That’s exactly why coaching exists—to help leaders find their voice, strengthen their presence, and speak with the kind of impact that makes people say, “That’s who we need.”

Whether you’re climbing the ladder or making a career leap, let’s make sure the one thing that can’t be replaced by AI—your humanity—is the first thing people notice.

 

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